Privacy Policy

1. Scope

This Policy applies to GetServiHub and GetServiHub Pro websites and platform features, including registration, profiles, services, posts, images, Gallery, reviews, comments, messaging, favorites, follows, likes, reports, analytics/events, provider tools, and Pro applications and profiles.

It does not govern independent providers' own privacy practices or third-party websites and services that operate under their own policies.

2. Information We Collect

A. Account and profile information

• Email address, full name, role/account type, phone number, city, avatar or profile image.
• Business name, business hours, service information, descriptions, portfolio and listing information.
• License number and verification-related status where a provider supplies such information.
• Account creation and update timestamps and administrative/account status information.
• Records of your acceptance of our Terms and Privacy Policy, including the document version and the date and time you accepted, when you create an account or submit a Pro application.

B. GetServiHub Pro information

• Application information such as full name, email, specialty interest, and application message.
• Professional profile information such as biography, avatar, years of experience, specialties, identity-verification status, license-verification status, completed-job information, reviews, and professional statistics where those features are used.

C. Content and communications

• Conversations and messages exchanged through Platform messaging.
• Reviews, ratings, comments, reports, post content, service descriptions, photographs, post images, service photos, and other User Content.

D. Activity and preference information

• Favorites, follows, likes, interactions with listings/posts, impressions, clicks, and contact-related events recorded by Platform analytics.

E. Technical information

When you use the Platform, GetServiHub and its service providers may process device, browser, network, IP-address, log, error, diagnostic, performance, session, and similar technical information needed to host, secure, debug, monitor, and operate the Platform. Sentry is currently used for error and technical monitoring, and Vercel provides hosting infrastructure.

F. Information we do not currently collect through an integrated payment processor

As of this version, Stripe is not integrated and GetServiHub does not represent that it collects payment-card information for third-party service transactions through an integrated GetServiHub checkout. We will update this Policy before we begin accepting payments.

3. How We Use Information

• Create and manage accounts, profiles, services, posts, applications, and professional profiles.
• Provide search, discovery, Gallery, messaging, reviews, comments, follows, favorites, reports, and related features.
• Operate verification, trust, ranking, relevance, fraud-prevention, safety, moderation, and platform-integrity functions.
• Provide provider analytics and measure impressions, clicks, contacts, and feature performance.
• Respond to support, legal, privacy, and safety requests.
• Debug, secure, monitor, maintain, and improve the Platform.
• Prevent fraud, abuse, impersonation, manipulation, security incidents, and violations of our policies.
• Comply with law, enforce agreements, establish or defend legal claims, and protect users and the public.
• Develop and test new features using appropriately controlled data and safeguards.

4. How Information Is Disclosed

We may disclose personal information as reasonably necessary for the following purposes:

• Other users: profile, listing, service, portfolio, review, rating, comment, and other information you intentionally make public or share through Platform features.
• Messaging counterparties: information you choose to share in a conversation and basic account/context information needed to support the conversation.
• Service providers: infrastructure, hosting, authentication, database, storage, realtime, security, error monitoring, and other vendors processing information on our behalf. Current providers include Supabase (database, authentication, and storage), Vercel (hosting), Sentry (error monitoring), Resend (outgoing email), and ImprovMX (forwarding of messages sent to our support addresses).
• Legal and safety: authorities, courts, advisers, or other parties when reasonably necessary to comply with law, respond to valid process, protect rights or safety, investigate fraud, or enforce agreements.
• Business transfers: a buyer, investor, lender, successor, or adviser in connection with a financing, merger, acquisition, restructuring, bankruptcy, sale, or diligence process, subject to appropriate safeguards.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. If that changes, we will update this Policy and offer any opt-out the law requires before it does.

5. Public Information

Provider and professional profiles, business names, service information, portfolio images, posts, reviews, ratings, comments, and other information designed to be public may be visible to users or visitors and may be indexed or copied by search engines or third parties. Do not publish information you do not want publicly associated with your profile or business.

Private messages are not intended to be public, but may be accessed or disclosed as needed for operation, safety, legal compliance, abuse investigation, or with the participants' direction, subject to applicable law.

6. Verification and Sensitive Documents

If GetServiHub collects identity, license, credential, or other verification information, we use it for verification, fraud prevention, trust, safety, compliance, and related purposes. We limit what we collect and keep to what verification requires, and we do not publicly display the underlying identity documents.

7. Cookies and Similar Technologies

The Platform and its infrastructure providers may use cookies, local storage, session technologies, logs, and similar technologies necessary for authentication, security, preferences, functionality, diagnostics, and analytics.

We do not use advertising cookies or cross-site behavioral advertising technologies. If that changes, we will update this Policy and provide any consent or opt-out controls the law requires before it does.

8. Data Retention

GetServiHub retains personal information for as long as reasonably necessary for the purposes described in this Policy, including account operation, user-requested services, trust and safety, fraud prevention, dispute handling, legal compliance, enforcement, security, and legitimate business records.

Retention periods may vary by data type. Account deletion does not necessarily require immediate deletion of every record where retention is reasonably necessary or legally permitted, for example to preserve transaction/dispute records, security logs, fraud evidence, legal claims, or the integrity of reviews and moderation records.

When an account is deleted, its personal information is removed or de-identified. Reviews and messages from that account may be kept without the person's name. A record that a completed job took place may be kept without information that identifies the person, so that the verified track record of other users is not altered.

9. Security

GetServiHub uses administrative, technical, and organizational measures intended to protect information, including access controls and security features provided through its infrastructure. No system is completely secure, and GetServiHub cannot guarantee absolute security.

Users are responsible for protecting account credentials and should promptly report suspected unauthorized access.

10. Your Choices and Privacy Requests

Subject to applicable law, you may ask to access, correct, or delete certain personal information, and you may have additional rights depending on where you live. You can delete your account yourself after signing in at getservihub.com/account/delete. For any other request, or if you cannot sign in, write to support@getservihub.com. There is no self-service data export yet. We may need to verify your identity before we act on a request. We aim to confirm that we received it within 10 business days and to respond within 45 days.

A deletion request may be denied or limited where retention is permitted or required for security, fraud prevention, legal obligations, dispute resolution, exercise or defense of legal claims, or other lawful exceptions.

11. California Privacy

California residents may have rights under California privacy law, including the right to know what personal information we collect and how we use it, to access and correct it, to delete it, to learn about certain disclosures, and not to be treated unfairly for exercising those rights. We offer these rights to any California resident who asks, whether or not the law requires us to, through the process in Section 10.

We do not sell your personal information and we do not share it for cross-context behavioral advertising, so there is no sale or sharing to opt out of.

12. Do Not Track / Global Privacy Signals

We do not currently change how the Platform works in response to Do Not Track browser signals, because there is no common standard for them. We also do not sell personal information or share it for cross-context behavioral advertising, so a Global Privacy Control signal does not change how we handle your information.

13. Children

The Platform is intended for adults age 18 and older and is not directed to children. GetServiHub does not knowingly permit children under 18 to create accounts. If we learn that an ineligible minor has provided personal information through an account, we may disable the account and take appropriate steps regarding the information, subject to law.

14. International Users

The Platform is currently oriented to the United States and San Diego-area marketplace. If you access the Platform from another jurisdiction, your information may be processed in the United States or other locations where service providers operate.

15. Changes to This Policy

Each published version of this Policy shows its effective date and version number. We may update it to reflect product, legal, or operational changes, and we will communicate material changes as the law requires.

16. Contact

Privacy requests and support: support@getservihub.com

General inquiries: hello@getservihub.com